Perform wake-up calls in a timely manner. Receive and record wake-up call requests. Read and verbally recite exact messages for guests. Record and relay complete and accurate messages.
Use listening skills to put callers at ease and obtain accurate, complete information.ĭirect calls to appropriate guest rooms, staff or departments. Promptly answer telephone calls and greet callers with a positive and clear voice. Makes individual, group and package reservations and advance deposits. Assist in the coordination of communications within the resort including emergency procedures, alarms, life safety, and natural disasters. Provide a paging service for resort guests and employees.
Take and distribute messages for resort guests, provide information on guest services, and answer inquiries about public resort events. Answer internal and external telephone calls in a friendly and courteous manner, direct calls using the resort (PBX) system.
